This free introductory course explains what Quality Function Deployment is, why it was invented, and how it prevents the single most expensive failure in product development: designing something technically correct that customers do not actually want. You will leave this Ronin level course able to explain QFD to a colleague, spot the classic customer-voice failure modes in your own organization, and understand the shape of the House of Quality well enough to read one when you see it. No prior Lean or QFD experience is required.
Course Content
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