Module 2 Quiz: Team Facilitation and KK Board Management

A skilled facilitator separates the person from the problem and refocuses the team on data and facts rather than individual performance. This preserves psychological safety while keeping the team oriented toward improvement.

Acknowledge the concern and redirect focus to the problem, not the person

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Move on to avoid conflict and maintain team morale

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Ask the defensive team member to step back from the discussion

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Agree with the questioning team member to show you are objective

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The problem solver should facilitate a data-driven approach where both solutions are tested or piloted. This develops team capability, builds consensus through evidence, and aligns with the Lean philosophy of learning through experimentation.

Guide them to test both solutions on a small scale first, using data to evaluate which is better

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Recommend the faster approach since quick wins build team momentum

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Choose the safer approach to minimize risk to the production line

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Let the most experienced team member decide since they understand the risks best

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Building psychological safety and inclusive team dynamics is essential for KK success. Directly inviting quieter team members to contribute and demonstrating that all perspectives are valued helps unlock hidden expertise and improves problem-solving outcomes.

They may lack confidence or feel unsure about contributing; create psychological safety by directly inviting their input and valuing all perspectives

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They are not engaged and should be replaced with someone more committed

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They have already decided they disagree with the team's approach

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They are waiting for permission from management to participate

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The problem solver must guide the team to validate their hypothesis with actual data before investing resources in a countermeasure. This prevents wasting effort on solutions that address symptoms rather than true root causes.

Verify the root cause with data collection and observation to ensure it truly explains the problem

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Proceed with implementation since the team has completed the structured problem-solving process

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Present the root cause to management for final approval before testing

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Ask the team to repeat the 5 Why analysis to make sure they got it right

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A skilled problem solver/facilitator gradually builds team independence and problem-solving capability rather than creating dependency. Empowering the team to own their analysis and decisions develops sustainable improvement culture and prepares them for future KK activities.

You need to shift toward coaching and empowering the team to make decisions themselves, building their problem-solving capability

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You are successfully leading the team and should maintain this level of control to ensure quality outcomes

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The team is not yet mature enough for KK activities and needs more training first

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You should establish yourself as the decision-maker to ensure consistency and prevent errors

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Kobetsu Kaizen Toolkit: People, Tools, and Systems for Effective Problem Solving

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Module 2 Quiz: Team Facilitation and KK Board Management

Kaizen Coach Team

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